NAVAKYA
Contact Us
Questions about an order, product or policy? We are happy to help.
Customer Support
- [email protected]
- Phone
- +91 95790 04322
- Support hours
- Monday to Saturday, 10:00 AM to 6:00 PM IST
- Address
- NAVAKYA, Pune, Maharashtra, India - 412308
- Business
- NAVAKYA (proprietor: Mayur Shashikant Jagtap)
- GSTIN
- 27CNRPJ1098P1Z1
Visits to the address above are by prior appointment only. Please contact us before visiting.
Grievance Redressal Officer
In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are below.
| Name | Mayur Shashikant Jagtap |
|---|---|
| Designation | Founder & Grievance Officer |
| [email protected] | |
| Phone | +91 95790 04322 |
| Address | Pune, Maharashtra, India - 412308 |
| Availability | Monday to Saturday, 10:00 AM to 6:00 PM IST |
Complaint Handling Timelines
| Stage | What happens | Timeline (SLA) |
|---|---|---|
| Complaint received | Send your complaint with order number to [email protected] | Day 0 |
| Acknowledgement | We confirm receipt and share a reference for your complaint | Within 48 hours |
| Resolution | We investigate and communicate the outcome in writing | Within 30 days (one month) |
Please include your name, order number, registered phone number or email, and a clear description of the issue so that we can act on your complaint quickly. Data-related requests under the DPDP Act, such as access, correction or erasure, follow the same timelines. See our Privacy Policy.
Jurisdiction
This website and all transactions are governed by the laws of India. Subject to your statutory rights as a consumer, disputes are subject to the jurisdiction of the courts at Pune, Maharashtra. Consumers may also approach the National Consumer Helpline (1800-11-4000 or 1915) or file a complaint on the National Consumer Helpline portal.