Privacy Policy

This Privacy Policy explains how NAVAKYA (“we”, “us”, “our”), operated by Mayur Shashikant Jagtap from Pune, Maharashtra, India - 412308, collects and processes your personal data when you visit navakya.in or buy our products (Handcrafted Kacchi Neem Wood Combs & Personal Care Wellness Goods).

We process personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 and rules made under it, and the Consumer Protection (E-Commerce) Rules, 2020. By using our website or placing an order, you consent to the practices described here.

We collect only the data needed to run the store and fulfil your orders:

• Identity and contact details: name, email address and mobile number.
• Delivery details: shipping and billing address, PIN code, city and state.
• Order details: products purchased, order value, order status and communication with our support team.
• Technical data: IP address, browser type, device information, pages visited and basic cookies required for the site to work.

Payment data: We do not collect, see or store your credit card, debit card, UPI PIN, net banking credentials or CVV. Payments are processed entirely on the secure systems of Razorpay. We receive only the payment status, transaction ID and order reference needed to confirm your purchase.

• To create, process, deliver and track your orders.
• To confirm payments, issue invoices and process refunds.
• To respond to queries, complaints and grievances.
• To send order updates by email, SMS or WhatsApp. Marketing messages are sent only with your consent, which you can withdraw at any time.
• To comply with tax, accounting and other legal obligations, including GST requirements.
• To keep the website secure and prevent fraud or misuse.

We do not sell your personal data.

We share data only with service providers who need it to serve you:

We may also disclose data when required by law, a court order or a lawful request from a government authority.

Some processors, such as our hosting provider, may process data on servers located outside India. Such transfers are made only to the extent permitted under the DPDP Act and we require processors to apply appropriate security safeguards.

We use essential cookies to keep the site working (for example, to remember items in your cart). You can block or delete cookies in your browser settings, but parts of the site may not work properly as a result.

We keep personal data only as long as needed for the purposes above or as required by law. Order and invoice records are retained for the period required under applicable tax and accounting laws (generally up to six years). When data is no longer needed, we delete or anonymise it.

We use reasonable security practices, including encrypted (HTTPS) connections and restricted access to personal data. No online system is completely secure. If a personal data breach affects you, we will notify you and the relevant authority as required by law.

Under the DPDP Act you have the right to:

• Access a summary of the personal data we hold about you and how it is processed.
• Request correction or updating of inaccurate or incomplete data.
• Request erasure of your data, subject to legal retention requirements.
• Withdraw consent at any time. Withdrawal does not affect processing already done, and may limit our ability to fulfil orders.
• Nominate another person to exercise your rights in the event of your death or incapacity.
• Seek grievance redressal from us, and approach the Data Protection Board of India once it is operational if your complaint is not resolved.

To exercise these rights, write to our Grievance Officer at [email protected]. We acknowledge requests within 48 hours and aim to resolve them within 30 days.

Our website is intended for adults. We do not knowingly collect personal data of children under 18 years without verifiable consent of a parent or guardian. If you believe a child has provided us data, contact us and we will delete it.

We may update this policy from time to time. The latest version will always be available on this page with the revised date shown above.