Refund and Cancellation Policy

• You may cancel an order within 24 hours of placing it, provided it has not been dispatched.
• To cancel, contact us on WhatsApp or email with your order number as early as possible.
• Once an order has been dispatched, it cannot be cancelled. You may still request a return if it is eligible under Section 2.
• We may cancel an order if an item is out of stock, payment fails, or the address is not serviceable. In that case the full amount paid is refunded.

To cancel, message WhatsApp +91 95790 04322 or write to [email protected].

You may request a return within 7 days of delivery if:

• The product received is damaged, defective or broken on arrival.
• The product is wrong or different from what you ordered.
• The product is incomplete or items are missing from your order.

To be eligible, the product must be unused, in its original condition and packaging, with all tags and accessories.

Please share your order number and clear photographs or an unboxing video showing the issue. This helps us resolve your request quickly.

Personal hygiene products: For reasons of health and hygiene, combs, toothbrushes and other personal care items that have been opened, used, or whose seal or hygiene packaging has been broken cannot be returned or exchanged, unless they arrived damaged, defective or wrong. Sealed, unused items in original packaging remain eligible under Section 2.

The following are also not eligible for return:

• Products damaged through misuse, mishandling or normal wear after delivery.
• Natural variations in colour, grain, texture or shape of handcrafted Kacchi Neem wood products, which are characteristics of the material and not defects.
• Requests raised after 7 days from delivery.

• Contact us within 7 days of delivery at [email protected] or on WhatsApp +91 95790 04322.
• Provide your order number, the reason, and photographs or a video.
• We review the request and confirm approval, typically within 2 business days.
• For approved returns, we arrange a reverse pickup or share return instructions. Do not ship items back before approval.
• After we receive and inspect the product, we process your refund or replacement.

• Approved refunds are issued to the original payment method (card, UPI, net banking or wallet) within 5-7 business days of approval or of receiving the returned product, as applicable.
• Refunds are processed through Razorpay. Your bank may take additional time to show the credit.
• For cancelled prepaid orders, the full amount paid is refunded.
• For Cash on Delivery orders, if offered, the refund is made by bank transfer or UPI to details you provide.
• Original shipping charges are refunded only if the return is due to our error, such as a damaged, defective or wrong product.

If you prefer a replacement for a damaged, defective or wrong item, we will send one subject to stock availability at no extra cost. If the item is unavailable, we will refund you in full.

If money is debited but your order is not confirmed, or you are charged twice, the amount is automatically reversed by Razorpay or your bank, usually within 5-7 business days. If it is not, contact us with your transaction ID and we will help you resolve it.

Write to [email protected]. If you are unsatisfied with the resolution, escalate to our Grievance Officer at [email protected]. See our Contact page for timelines. This policy should be read with our Terms and Conditions and Shipping Policy.