Terms and Conditions

These Terms and Conditions govern your use of https://navakya.in (the “Website”) and any purchase made from NAVAKYA, a business operated by Mayur Shashikant Jagtap, Pune, Maharashtra, India - 412308 (GSTIN: 27CNRPJ1098P1Z1). By browsing the Website or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy and Refund & Cancellation Policy.

These Terms constitute an electronic record under the Information Technology Act, 2000 and are a valid contract under the Indian Contract Act, 1872. If you do not agree, please do not use the Website.

You must be at least 18 years old and capable of entering into a legally binding contract under Indian law to place an order. Minors may use the Website only under the supervision of a parent or guardian.

We sell Handcrafted Kacchi Neem Wood Combs & Personal Care Wellness Goods. Our combs are handcrafted from Kacchi Neem wood, so slight variations in colour, grain, texture, shape and size are natural characteristics and not defects. Product images are for illustration and actual items may differ marginally.

Our personal care and wellness goods are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Please read product descriptions carefully and discontinue use if you experience any irritation.

All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise.

• Prices, offers and availability may change without prior notice. The price applicable to your order is the price shown at checkout when you pay.
• Shipping charges, if any, are displayed at checkout before payment.
• Payments are processed by Razorpay Software Private Limited (Razorpay). We do not store your card, UPI or net banking details.
• A tax invoice is issued for every order in accordance with GST law.
• If a product is listed at an obvious pricing error, we may cancel the order and refund the full amount paid.

Placing an order is an offer to purchase. A contract is formed when we confirm the order by email, SMS or WhatsApp. We may decline or cancel an order for reasons such as stock unavailability, payment failure, suspected fraud, incorrect pricing or an undeliverable address. If an order is cancelled after payment, the amount is refunded to the original payment method within 5-7 business days.

Delivery timelines and charges are described in our Shipping Policy. Cancellation, return and refund terms, including the exception for unsealed personal hygiene products, are described in our Refund & Cancellation Policy. Both form part of these Terms.

• Provide accurate and complete name, address, PIN code and contact details for every order.
• Do not use the Website for any unlawful purpose, to transmit malicious code, or to attempt unauthorised access to our systems.
• Do not copy, scrape or resell our content or products without our written permission.
• Do not post false, misleading or defamatory reviews or messages.

The NAVAKYA name, logo, product photographs, text, designs and all other content on the Website are owned by or licensed to us and are protected under Indian intellectual property laws. You may not use them for commercial purposes without our prior written consent.

To the extent permitted by law, our total liability for any claim arising from a purchase is limited to the amount you paid for the relevant product. We are not liable for indirect or consequential loss, or for delays or failures caused by events beyond our reasonable control, including natural events, courier disruptions, strikes, government action or failures of payment, telecom or internet services. Nothing in these Terms limits your rights as a consumer under the Consumer Protection Act, 2019.

These Terms are governed by the laws of India, including the Indian Contract Act, 1872, the Information Technology Act, 2000, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Subject to your statutory rights as a consumer, the courts at Pune, Maharashtra shall have exclusive jurisdiction over any dispute arising from these Terms or your use of the Website.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is Mayur Shashikant Jagtap. Complaints may be sent to [email protected]. We acknowledge complaints within 48 hours and resolve them within 30 days (one month). See our Contact page for full details.

We may revise these Terms from time to time. The updated version applies from the date it is published on this page. Orders are governed by the Terms in force at the time they are placed.

NAVAKYA, Pune, Maharashtra, India - 412308. Email: [email protected]. Phone / WhatsApp: +91 95790 04322.