NAVAKYA
Shipping Policy
Last updated: 7 October 2026
1. Where We Ship
We ship across India to all serviceable PIN codes. We currently do not ship outside India. Orders are dispatched from Pune, Maharashtra through our logistics partner Shiprocket (Shiprocket Limited) and its courier network.
2. Processing and Delivery Timelines
| Stage / Destination | Estimated time |
|---|---|
| Order processing and dispatch | 1-2 business days |
| Delivery within Pune | 2-4 business days |
| Delivery to the rest of India | 4-7 business days |
Delivery timelines are estimates and count from the date of dispatch, excluding Sundays and public holidays. Remote locations, weather, festivals, strikes or courier disruptions may cause delays.
3. Shipping Charges
Applicable shipping charges, if any, are shown at checkout before you pay. All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Any free shipping offer is shown on the product or cart page and applies only as stated there.
4. Order Tracking
Once your order is dispatched, we send a tracking link and courier details by email, SMS or WhatsApp. You can follow your parcel using that link. If you have not received tracking details within 1-2 business days of ordering, contact us on WhatsApp or at [email protected] with your order number.
5. Delivery Attempts and Address Accuracy
- Please enter a complete and correct address, PIN code and working mobile number. The courier may call you before delivery.
- If delivery fails because of an incorrect address or because you were unreachable, the courier may make further attempts and then return the parcel to us.
- For parcels returned to us for these reasons, we will contact you to re-ship. Re-shipping charges may apply, and any refund will be made after deducting the shipping cost incurred.
- Address changes are possible only before dispatch. Contact us as soon as possible.
6. Damaged or Tampered Parcels
Please check the parcel at the time of delivery. If the outer packaging appears damaged or tampered with, let the courier know and contact us within 7 days of delivery with clear photographs or an unboxing video. We will arrange a replacement or refund as described in our Refund & Cancellation Policy.
7. Risk and Ownership
Ownership and risk in the products pass to you on delivery to the address you provided. We are not responsible for delays or losses caused by incorrect address details supplied by you.
8. Contact
For shipping queries, write to [email protected] or call / WhatsApp +91 95790 04322 (Monday to Saturday, 10:00 AM to 6:00 PM IST).