Refund Policy

1. Our Commitment to You

At NAVAKYA, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we offer a hassle-free refund and exchange policy designed to prioritize your satisfaction.

2. Refund Eligibility

To be eligible for a refund, your item must be:

• Unused and in original packaging
• Returned within 30 days of purchase
• Not damaged due to misuse or wear
• Accompanied by proof of purchase (order number or receipt)

3. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer support team via email or WhatsApp
2. Provide your order number and reason for return
3. Ship the item back to us in its original packaging
4. Refunds will be processed within 7-10 business days of receipt

4. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. If you believe your item arrived damaged or incorrect, please contact us immediately with photographic evidence, and we will arrange a replacement or refund without requiring return shipping.

5. Exchanges

If you'd prefer an exchange instead of a refund, we're happy to send you a replacement item. Exchanges are processed faster than refunds and are available for items within 30 days of purchase.

6. Non-Refundable Items

The following items are non-refundable:

• Items purchased during clearance or sale events
• Gift cards or store credit
• Items that show signs of use or damage
• Custom or personalized items

7. Contact Us

If you have any questions about our refund policy, please don't hesitate to reach out. We're here to help and committed to making your experience with NAVAKYA exceptional.

Email: support@navakya.com | WhatsApp: +91 9579 004 322